Responsible Gaming at bCasino
At bCasino, we want every visit to our online casino to stay fun, controlled and firmly within your own limits. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/445/2017, and our responsible gaming programme reflects the standards required of every operator under that licence. This page explains the tools, safeguards and support we make available to you, and the responsibilities we ask you to accept when you register, deposit or play with us.
Our Commitment to Responsible Gaming
We view responsible gaming as a shared responsibility. While we design our online casino to be entertaining, we never intend for play at bCasino to become a source of financial or personal harm. We monitor account activity for patterns that may indicate a risk of problem gambling, and our support team is trained to respond appropriately when such patterns appear. Where we identify signs of concern, we may contact you directly, apply restrictions to your account, or suggest that you use one of the tools described below.
Age Verification and Eligible Players
We only accept registrations from players who are at least 18 years old, or 21 in Estonia, or the applicable age of majority in the player's home country, whichever is greatest. When you register with us, we ask you to confirm your date of birth, and we verify this information as part of our standard account checks. We do not knowingly allow anyone under the required age to hold an account, and we reserve the right to close any account and void winnings where underage play is discovered.
We also restrict registration from certain jurisdictions, including the United States of America, Israel, the United Kingdom, Jersey, Guernsey and the Isle of Man. If you register or attempt to access your account through a VPN, proxy, hosting service or any tool that disguises your real location or device, we may block the account and withhold any winnings. We ask that you only use our platform if you are legally permitted to do so in your country of residence.
Setting Deposit and Play Limits
We give you direct control over how much you spend and how long you play. Through your account settings or by contacting our support team, you can request:
- Deposit limits on a daily, weekly or monthly basis
- Loss limits to cap how much you are willing to lose over a set period
- Wager limits restricting the total amount staked in a given timeframe
- Session time reminders that alert you after a chosen period of play
- Reality check notifications so you always know how long you have been logged in
Once we apply a limit reduction, it takes effect immediately. If you ask us to increase a limit, we apply a cooling-off period before the new, higher limit becomes active, giving you time to reconsider the request.
Time-Outs and Self-Exclusion
If you feel you need a break, we offer short-term time-outs that suspend your account for a period you choose. For longer-term concerns, we provide self-exclusion, during which we close your account access completely and remove you from marketing communications. Once self-exclusion is confirmed, we do not reverse it early, even if you contact our support team asking to reopen the account before the agreed period ends. Self-exclusion requests can be made through live chat, email, or directly within your account preferences.
Recognising the Signs of Problem Gambling
We encourage you to check in with yourself regularly about your relationship with gambling. Signs that play may be becoming a problem include:
- Spending more money or time than you originally planned
- Chasing losses by depositing again shortly after a loss
- Using bcasino bonus codes or promotions to justify additional spending beyond your budget
- Borrowing money or using funds intended for essential expenses to fund play
- Feeling anxious, irritable or preoccupied with gambling when not playing
- Hiding your gambling activity from family or friends
If any of these apply to you, we recommend using our limit-setting tools, taking a time-out, or reaching out to one of the independent support organisations listed below.
Playing Bonuses Responsibly
We offer a range of promotions, including our welcome package, free spins offers and ongoing bonuses available through our online casino, promo code campaigns and loyalty rewards. Every bCasino bonus, no deposit bonus and free spins offer comes with wagering requirements, maximum bet limits and expiry terms, which we set out in full within our promotions terms. We ask that you read these conditions carefully before opting in, and that you treat any bonus code as an enhancement to your budget rather than a reason to increase your spending beyond what you can afford.
We do not credit bonuses where a pending withdrawal exists on your account or where your balance exceeds the stated threshold at the time of deposit. We also apply restrictions during wagering, including limits on stake size and certain low-risk betting patterns, to keep bonus play fair and transparent for everyone.
Account Verification and Security Checks
As part of our responsible gaming and anti-fraud obligations, we verify identity, age, address and payment ownership details before processing withdrawals above certain thresholds, and we may request documentation at any point during your relationship with us. These checks help us confirm that the person using the login credentials is the account holder, and that funds are being deposited and withdrawn from methods held in your own name. We may suspend withdrawal requests, including those made through the app or website, while verification is completed.
Access Through Our Website and App
Whether you play through our desktop site, the app, or a mobile browser, the same responsible gaming tools and account limits apply consistently across every platform. If you register through the app, we apply the same age, identity and jurisdiction checks as we do for desktop registration via bCasino login. We recommend reviewing your limit settings periodically, particularly after registering for new promotions or exploring new game categories such as our expanded slots library or live casino tables.
External Support Organisations
We encourage you to seek independent support if you feel your gambling is becoming difficult to control. The following organisations offer confidential advice, counselling and self-exclusion schemes independent of bCasino:
- GambleAware
- Gamblers Anonymous
- GamCare
- BeGambleAware
These organisations operate independently of our casino and can provide guidance regardless of where you hold an account.
Contacting Us About Responsible Gaming
If you would like to set a limit, request a time-out, self-exclude, or simply talk through your options, our support team is available 24/7 via live chat, or by email at support@bcasino.com. For questions relating to how we handle your personal data as part of these processes, you can contact our data protection officer at dpo@greenfeatheronline.com. We are here to help you enjoy your time with us safely, and we take every request relating to responsible gaming seriously and promptly.
FAQ
What is the minimum age to play at bCasino?
We only accept players who are at least 18 years old, or 21 in Estonia, or the applicable age of majority in their home country, whichever is greatest. We verify age as part of our standard account checks.
Can I set limits on my deposits or losses?
Yes, we allow you to set daily, weekly or monthly deposit limits, loss limits, wager limits and session reminders through your account settings or by contacting our support team.
How does self-exclusion work?
Self-exclusion closes your account access completely and removes you from marketing communications. Once confirmed, we do not reverse self-exclusion early, even upon request.
Where can I find independent support?
Organisations such as GambleAware, Gamblers Anonymous, GamCare and BeGambleAware operate independently of bCasino and offer confidential advice and self-exclusion schemes.
How do I contact bCasino about responsible gaming?
Our support team is available 24/7 via live chat or email at support@bcasino.com, and our data protection officer can be reached at dpo@greenfeatheronline.com for data-related queries.
Content updated: September 16, 2026