bCasino Privacy Policy

At bCasino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This privacy policy explains how we collect, use, store and protect the information you share with us when you register, log in, deposit, play or withdraw at bCasino. Our site is owned and operated by Green Feather Online Limited, a company registered in Malta with Company Number C 80735, registered address Elite Business Centre, Trejqa Ta' Box Box, Msida MSD 1840, Malta, operating under Malta Gaming Authority licence number MGA/B2C/445/2017. By using bCasino, creating a b login, or downloading our b app, you agree to the practices described in this policy.

Information We Collect

We collect personal information from you at various stages of your relationship with us, starting from the moment you register for an online casino b account. We gather this data to verify your identity, process transactions, prevent fraud, and provide you with a safe b online casino experience.

• We collect your name, date of birth, address, email address and phone number when you complete b register on our platform.
• We collect payment details, including card information or e-wallet identifiers, when you make a deposit or request a withdrawal.
• We collect identity verification documents, such as government-issued ID and proof of address, particularly for cumulative withdrawals exceeding 2,000 EUR or equivalent.
• We track your gameplay activity, including which b slots and live casino games you play, your betting patterns, and your use of bonus codes or promotional offers.
• We record technical data such as your IP address, device type, browser information and login timestamps whenever you access our b login page or b app.
• We collect communication records from live chat, email correspondence and any complaints you raise with our support team.

How We Use Your Data

We use the information we collect for a number of legitimate business and legal purposes connected to operating bCasino. Our processing is grounded in our contractual relationship with you, our legal obligations under Maltese gaming law, and our legitimate interests in running a secure and compliant business.

• We use your data to verify your age and identity, ensuring you meet the minimum age requirement of 18, or 21 in Estonia, or the applicable age of majority in your jurisdiction.
• We use your information to process deposits and withdrawals, including verifying that payment methods are held in your own name.
• We use your gameplay and account data to detect fraud, prevent money laundering, and comply with our regulatory obligations to the Malta Gaming Authority.
• We use your contact details to send you information about our welcome bonus, b bonus codes, b no deposit bonus offers, b free spins and other promotions, where you have consented to receive marketing communications.
• We use your data to manage our VIP Program and gamification features, including Coins, the Login Rewards Calendar, and Bonus Crab, and to determine your eligibility for exclusive rewards.
• We use aggregated and anonymised data to improve our website, our b app, and our overall casino online offering.

Legal Basis for Processing

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Maltese data protection law. Our legal grounds for processing include performance of our contract with you, compliance with our legal and regulatory obligations as a licensed operator, our legitimate interests in preventing fraud and ensuring platform security, and, where applicable, your consent to receive marketing communications about b bonus offers and promotions.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate bCasino effectively and to comply with our legal obligations.

• We share data with payment processors and financial institutions to process your deposits and withdrawals through methods such as Visa, MasterCard, Skrill, Neteller and other supported providers.
• We share information with identity verification providers to confirm your age, identity and address as part of our know-your-customer procedures.
• We share relevant data with regulatory authorities, including the Malta Gaming Authority, and with our alternative dispute resolution provider, eCOGRA, where required to resolve disputes or complaints.
• We share data with game providers and platform suppliers, such as Games Global, Pragmatic Play and other studios featured across our 5000+ games, solely to the extent necessary to deliver gameplay functionality.
• We may disclose information where required by law, court order, or to protect our legal rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how you interact with our site and our b app. Cookies help us recognise you when you return for another b login, keep your session secure, and tailor promotional content such as b bonus codes to your interests. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations under our Malta Gaming Authority licence. Where your account becomes inactive, we retain your data in line with our account inactivity and dormancy procedures, including cases where an account has not been accessed for 12 months or more. After the relevant retention period expires, we securely delete or anonymise your data unless a longer retention period is required by law.

Data Security

We are committed to protecting your data using appropriate technical and organisational measures. Our security protocols include encryption of sensitive information, restricted access controls, and regular monitoring of our systems to detect unauthorised access. We take fraud prevention seriously, and we monitor for attempts to access b casino accounts through VPNs, proxies or device spoofing, which may result in account restrictions.

Your Rights

Under the GDPR, you have a number of rights regarding your personal data, and we are committed to helping you exercise them.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to data portability, allowing you to receive your data in a structured, commonly used format.
• You have the right to withdraw consent at any time where processing is based on consent, such as receiving marketing emails about our b no deposit bonus offers.

To exercise any of these rights, you can contact our data protection officer at dpo@greenfeatheronline.com. We aim to respond to all requests within the timeframes required by applicable law.

International Data Transfers

As we operate internationally and work with partners across various jurisdictions, your data may be transferred outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in line with GDPR requirements.

Restricted Territories

Our services are not available to residents of certain countries, including the United States of America, Israel, the United Kingdom, Jersey, Guernsey and the Isle of Man. If you attempt to register or access bCasino from a restricted location, including through the use of a VPN or proxy service, we reserve the right to close your account and withhold any winnings, in accordance with our terms and conditions.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Any significant changes will be communicated to you through our website or via email where appropriate.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our support team at support@bcasino.com, or reach our data protection officer directly at dpo@greenfeatheronline.com. Our customer support team is available 24/7 via live chat to assist with any privacy-related enquiries.